Terms of Service

Submission of an online booking request does not, by itself, guarantee that MAK Transport has accepted the job.

A booking remains subject to driver availability, vehicle availability, load suitability, route conditions, access requirements, safety requirements and any other relevant operational considerations.

We may contact you to clarify the booking, confirm pricing or request further information before accepting or performing the service.

We may reasonably decline a booking where we cannot safely, lawfully or reasonably perform the requested service.

Unless we have expressly agreed otherwise, the customer is responsible for ensuring goods are appropriately packaged, secured and prepared for transport.

Packaging should be appropriate having regard to the nature, weight, dimensions and fragility of the goods and the ordinary conditions associated with road transport.

You must notify us before collection if an item requires special handling.

If delivery cannot reasonably be completed for reasons outside MAK Transport's control, including an incorrect address, unavailable recipient, refusal of delivery, unsafe access or inability to obtain required instructions, we may contact the customer for further instructions.

Where the goods are required to be returned to the sender, the customer will be charged the applicable transport charge for the return journey.

Additional reasonable charges may also apply for waiting time, redirection or an additional delivery attempt where those services are requested or reasonably necessary.

Where you select or otherwise provide Authority to Leave ("ATL"), you authorise MAK Transport to leave the goods at the delivery location without obtaining a recipient signature, provided our driver considers there is a reasonably suitable place to leave them.

We may photograph the delivered goods and surrounding location as evidence of delivery.

We are not required to leave goods where the driver reasonably considers the location unsafe, unsuitable or inconsistent with the customer's instructions.

Subject to rights and remedies that cannot lawfully be excluded, MAK Transport is not responsible for loss, theft or damage occurring after goods have been delivered in accordance with a valid ATL instruction and left in the nominated or reasonably suitable location.

Prices may be provided by quotation, booking confirmation, invoice, online payment process or another written agreement between the customer and MAK Transport.

Unless otherwise agreed in writing, invoices are payable within 7 days of issue.

Where an invoice remains overdue, a reasonable late-payment administration fee of $45.00 may be charged where permitted by law and where the fee reflects costs associated with managing and recovering the overdue account.

The customer may also be responsible for reasonable third-party debt recovery or legal costs actually incurred by MAK Transport in recovering an overdue amount, to the extent permitted by law.

Nothing in this clause requires the customer to pay an amount that cannot lawfully be charged or recovered.

Where card payment is available, payment processing may be provided by a third-party payment processor. MAK Transport does not need to store the customer's complete payment card number on its own systems.

We will not make an additional card charge merely because a card was previously used for a booking. Any subsequent charge must be authorised under the payment arrangement or otherwise authorised by the customer and must relate to an amount properly payable for the service.

Business customers approved for account billing may instead receive invoices in accordance with their agreed account terms.

Please contact MAK Transport as soon as possible if a booking needs to be cancelled, postponed or changed.

Where a cancellation or material change occurs after a driver has been dispatched, arrived at the pickup location or incurred costs specifically for the job, the customer may be required to pay the reasonable costs already incurred.

Any cancellation charge will have regard to the work performed and costs reasonably incurred rather than operating as a penalty.

Dangerous, hazardous, regulated or unusually risky goods must be disclosed to MAK Transport before the booking is accepted.

You must provide any classification, documentation, packaging, labelling or handling information required by applicable law.

MAK Transport may refuse goods that we are not equipped, authorised or willing to transport.

You must not knowingly provide illegal goods or goods whose possession or transportation would contravene applicable law.

MAK Transport may provide customers with a private tracking link showing delivery status and, while tracking is active, an approximate vehicle location.

Tracking information is provided for convenience and may be delayed, interrupted or temporarily unavailable due to mobile coverage, GPS accuracy, device settings, internet connectivity or technical issues.

A location shown on the tracking page should not be treated as a guaranteed arrival time.

Customer tracking links are intended for the customer and authorised recipients and should not be published publicly.

Delivery times and estimates may be affected by circumstances outside our reasonable control, including traffic incidents, road closures, severe weather, emergencies, breakdowns, government restrictions, site delays or other unexpected events.

Where such an event occurs, MAK Transport will take reasonable steps in the circumstances to communicate material delays and complete the service.

Customers should notify MAK Transport as soon as reasonably practicable after becoming aware of alleged loss or damage relating to a service and provide reasonable supporting information.

To the extent permitted by law, MAK Transport is not responsible for loss or damage to the extent it was caused or contributed to by:

• inadequate packaging by the customer;
• inaccurate or incomplete information supplied by the customer;
• an inherent defect or characteristic of the goods;
• an unsafe or unsuitable condition not caused by MAK Transport;
• lawful compliance with the customer's specific instructions; or
• acts or omissions of the customer, sender, recipient or another person outside MAK Transport's control.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

We may collect and use information reasonably necessary to arrange and perform transport services, administer customer accounts, communicate about bookings, process payments, provide tracking and maintain delivery records.

This may include customer and recipient names, telephone numbers, email addresses, pickup and delivery addresses, booking details, tracking information and proof-of-delivery records.

Customers should only provide another person's contact details where they are authorised or otherwise permitted to do so for the purpose of arranging the delivery.

MAK Transport may update these Terms from time to time for future bookings.

Unless otherwise agreed or required by law, the version accepted in connection with a booking will apply to that booking. Updating the website Terms does not retrospectively replace the agreed Terms for an existing booking merely because a newer version is published.

If a dispute arises, the customer should first contact MAK Transport and provide reasonable details of the issue so that both parties have an opportunity to attempt to resolve the matter.

Nothing in this clause prevents either party from exercising a right to seek urgent relief or using any dispute resolution process or remedy available under applicable law.