MAK Transport
Privacy Policy
This Privacy Policy explains how MAK Transport collects, uses, stores and handles personal information in connection with our transport services, website, customer accounts, bookings and delivery tracking.
Business: MAK Transport
Legal entity: The Trustee for POPOSKI FAMILY TRUST
ABN: 13 250 692 685
Effective date: 23 August 2026
1. About this Privacy Policy
This Privacy Policy describes how The Trustee for POPOSKI FAMILY TRUST, ABN 13 250 692 685, trading as MAK Transport ("MAK Transport", "we", "us" or "our"), handles personal information.
We aim to handle personal information responsibly and transparently. Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our activities, we intend to manage personal information consistently with those requirements.
2. Personal information we may collect
Depending on how you interact with MAK Transport, we may collect information including:
- your name;
- business or company name;
- telephone number;
- email address;
- customer username or account details;
- pickup and delivery addresses;
- sender, recipient and delivery contact information;
- booking and freight details;
- item descriptions, quantities, weights and dimensions;
- special delivery instructions;
- Authority to Leave instructions;
- billing and invoice information;
- transaction and payment-related information;
- delivery status information and tracking records;
- approximate vehicle location information associated with a live delivery;
- proof-of-delivery photographs;
- recipient names and signatures, where collected;
- communications between you and MAK Transport; and
- technical information associated with use of our website, where collected by our systems or service providers.
3. How we collect personal information
We may collect personal information when you:
- create or use a MAK Transport customer account;
- submit a booking through our website;
- request a quote;
- call, email or otherwise contact us;
- provide delivery or recipient details;
- make or receive a payment or invoice;
- use a private delivery tracking link;
- receive or sign for freight delivered by MAK Transport;
- provide instructions to our staff or drivers; or
- otherwise provide information in connection with a transport service.
We may also receive information from another person involved in the delivery, including a customer, sender, recipient, contractor, driver or business contact.
4. Why we collect and use personal information
We may collect, use and hold personal information for purposes including:
- providing transport and delivery services;
- processing and managing bookings;
- confirming pricing and availability;
- communicating with customers, senders and recipients;
- managing customer accounts;
- assigning drivers and vehicles;
- providing live delivery tracking;
- providing delivery status updates;
- recording proof of collection or delivery;
- calculating waiting or detention times;
- issuing invoices and processing payments;
- handling enquiries, complaints and disputes;
- maintaining business and accounting records;
- investigating suspected misuse, fraud or security issues;
- improving our website and transport operations; and
- complying with legal and regulatory obligations.
5. Customer and recipient information
A customer booking a delivery may provide personal information about another person, such as a recipient name, telephone number or delivery address.
Customers should only provide another person's information where they are authorised or otherwise reasonably entitled to provide that information for the purpose of arranging the transport service.
We use recipient information primarily for arranging, performing and confirming the delivery.
6. Customer accounts
Approved MAK Transport customers may be provided with an online account that allows them to submit bookings.
Account information may include a customer username, account identifier, business name and authentication information.
Customers are responsible for keeping their login credentials confidential and should notify MAK Transport if they believe their account has been accessed without authorisation.
7. Delivery tracking and location information
Live tracking is limited to the relevant delivery.
When a driver activates live tracking, our systems may process the approximate location of the driver's device or vehicle for the purpose of displaying the delivery's progress to an authorised customer.
Customer tracking links use a private token and are intended to be accessed only by the customer or other authorised recipients.
Location information may also be used for operational purposes such as delivery status, service monitoring, route coordination and investigation of delivery issues.
Live tracking ends when the delivery is completed or tracking is otherwise stopped.
8. Waiting time and delivery timestamps
Our delivery system may record operational timestamps, including arrival at pickup, departure from pickup, arrival at delivery and completion of delivery. These records may be used to calculate waiting or detention time, manage deliveries and resolve billing or service enquiries.
9. Proof of delivery
We may collect or create proof-of-delivery records, including delivery photographs, timestamps, recipient names, signatures, delivery notes and Authority to Leave records where relevant to the service.
10. Payment information
Where card or other electronic payment functionality is offered, payment processing may be provided by a third-party payment provider.
MAK Transport does not need to receive or store your complete card number in our own booking database where payment details are handled securely by the payment provider.
We may retain information associated with a transaction, such as payment status, amount, invoice number, transaction identifier or payment method.
11. When we may disclose personal information
We may disclose personal information where reasonably necessary to operate MAK Transport or provide the requested service, including to:
- MAK Transport staff and drivers;
- contractors or subcontractors assisting with a delivery;
- technology, database and website service providers;
- email and communications providers;
- payment processors;
- accounting and professional advisers;
- debt recovery providers where reasonably required;
- insurers or claims advisers where relevant to a claim;
- government authorities, regulators or law enforcement where required or permitted by law; and
- another person where you have authorised the disclosure.
We do not sell customer personal information as part of our ordinary business operations.
12. Third-party technology providers
MAK Transport uses third-party technology services to operate parts of its website and business systems.
These may include providers used for database hosting, customer authentication, website hosting, email delivery, mapping, live tracking and payment processing.
Information may be processed through those services where reasonably necessary for them to provide their functionality to us.
13. Overseas processing and storage
Some technology providers used by MAK Transport may operate infrastructure, support services or data processing facilities outside Australia.
As a result, personal information may in some circumstances be processed or stored outside Australia.
The countries involved may vary depending on the technology provider and its infrastructure.
14. Security
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Measures may include authenticated customer accounts, private tracking tokens, restricted administrative access, secure database services, encrypted web connections and access controls provided by our technology providers.
No internet-based service can guarantee absolute security, and customers should take reasonable steps to protect their own account credentials and private tracking links.
15. How long we keep information
We may retain personal and operational information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and accounting records, administer customer relationships, resolve disputes, establish or defend legal claims and satisfy legal obligations.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.
16. Website information, cookies and similar technology
Our website and the services used to operate it may collect technical information such as browser type, device information, IP address, access times and basic usage information.
Cookies or similar technologies may be used where required for functions such as authentication, security, preferences or website operation.
17. Direct marketing
MAK Transport may communicate with existing or prospective customers about our services where permitted by law.
Where an electronic marketing message includes an unsubscribe option, you may use that option to request that those marketing messages stop.
Operational messages relating to an active booking, account, invoice or delivery are not marketing communications and may still be sent where necessary to provide the service.
18. Accessing your personal information
You may contact MAK Transport to request access to personal information we hold about you. We may need to verify your identity before providing access and may refuse or limit access where permitted or required by law.
19. Correcting your personal information
If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us and provide the corrected information. We will take reasonable steps to correct information where appropriate.
20. Privacy enquiries and complaints
If you have a question or concern about how MAK Transport has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand the issue. We will review the matter and respond within a reasonable period having regard to the circumstances.
Where applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner.
21. Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, technology providers or information handling practices change.
The current version will be published on the MAK Transport website together with its effective or updated date.
22. Contact MAK Transport
MAK Transport
The Trustee for POPOSKI FAMILY TRUST
ABN 13 250 692 685
Phone: 0415 097 775
Email: maktransportwa@outlook.com
Website: maktransport.com.au